Users of credit monitoring site Credit Karma have took to Reddit and Twitter to complain that they were served other people’s account information when they logged in. TechCrunch has confirmed several screenshots that show other people’s accounts, including details about their credit card accounts and their current balance.
When contacted, a Credit Karma spokesperson said these users “experienced a technical malfunction that has now been fixed,” and that there’s “no evidence of a data breach.” The company didn’t say for how long customers were experiencing issues. TechCrunch reports: One user told TechCrunch that after they were served another person’s full credit report, they messaged the user on LinkedIn “to let him know his data was compromised.” Another user told us this: “The reports are split into two sections: Credit Factors — things like number of accounts, inquiries, utilization; and Credit Reports — personal information like name, address, etc.. The Credit Reports section was my own information, but the Credit Factors section definitely wasn’t. It listed four credit card accounts (I have more like 20 on my report), a missed payment (I’m 100% on time with payments), a Honda auto loan (never had one with Honda), student loan financing (mine are paid off and too old to appear on my report), and cards with an issuer that I have no relationship with (Discover).”
Another user who was affected said they could read another person’s Credit Factors — including derogatory credit marks — but that the Credit Report tab with that user’s personal information, like names and addresses, was blank. One user said that the login page was pulled offline for a brief period. “We’ll be right back,” the login page read instead.
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